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I would contact your insurance and see what they say.
Then gather evidence/documentation on the warranty and put this back on the roofer and remind him of the warranty. If you can be bothered you might be able to get some legal blurb from citizens advice or similar around how to ensure that warranties are adhered to.
Generally my experience has been more positive when the relationship is amicable with trades so I guess you might want to tread lightly first.
You could always ask the roofer and/or contractor to pop round for a quick look, keep it informal and then remind him of the warranty whilst they are there.
Good luck either way, leaks are shit.
andos-
Thnx all for advice.
Spoke to insurance broker who gave details of the insurance claim handler because the insurance underwriters don’t mention it in their policy. Easy to get lost in this corporate
jungle of unaccountability. Still unsure if to make a claim.
More helpfully spoke to Citizens Advice bureau who explained there’s 2 options: take it up with the contractor under the consumer rights act (I ordered a waterproof house) or take it up with the roofer under common law as a breach of contract (not acting on his guarantee). Either of these could go to small claims. I sent the roofer a letter from a template Citizens Advice gave me.Anyone know good roofers who do flat GRP roofs in London?
meneer
My new roof is leaking and despite a 25y guarantee, the roofer isn't responding. This seems legally enforceable but how would I do this? Or do I phone my insurance?
There's 3 small GRP flat roofs on different levels on our new house. At least 2 of them have been leaking, it seems for a while. I've patched some small holes temporarily but water is still coming inside. I'm not an expert but the roofs probably need an extra coat of GRP.
It was the contractor who appointed the roofer but the guarantee is on my address so he's putting it on me to get the roofer to come back. In the end it's likely the contractor's responsibility (I paid him for a waterproof house) but I like him / he's very helpful / I need other things from him so I'm ok with chasing up this roofer, for now.
After many calls / emails / messages, the roofer did respond to a whatsapp message when I mentioned 'legal action' but has since gone silent again. The longer this waits, the more damage it does. How do I get him to come and do this properly? Or do I get another roofer and if so where do I get the money from: insurance, small claims against the roofer? Or do I just put it on my contractor?