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I don't think we're entirely in agreement there, Oliver. You may be misinterpreting my use of the word "just". It's reasonably clear what they're saying, but their use of punctuation is so arbitrary that it requires a reread of each paragraph to be sure. The ellipsis is particularly annoying; I will pause when reading that in a way they almost certainly don't mean.
itsbruce
@Oliver Schick
I don't really know why. As Bruce says, and I agree, the note sounds fine, and the person may be 'very articulate verbally'. I personally don't mind the spelling mistakes, and I don't find this note painful to read at all. I think the style (e.g., linking sentences by comma) is appropriate, and I'd feel welcomed to the hotel if I read it. But each to their own twitches. :)