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Not surprising that Evri and Yodel are at the bottom. Who the fuck is taking time out of their day to give a delivery company anything but a 1 star rating though? If a package turns up as expected, I'm not going on Trustpilot to leave a 5 star review. Even weirder is leaving a 3 star rating I reckon.
ltc
@The.Gren
On the Sky News site today:
Parcel delivery companies ranked in annual survey
Evri and Yodel ranked at the bottom of the league table, both managing an overall score of just two stars out of a possible five. But there was not much between the top and bottom positions, with Royal Mail and Amazon in joint first position with 2.75 stars.
Meanwhile, 13.3 million people - 34% of consumers - said they had experienced a delivery problem in the last month. Common complaints included parcels being left in insecure locations or arriving late, a survey for the charity found.
The worst offenders were Yodel, with 40% of customers reporting a problem, DPD at 37%, and Evri at 34%. Of those customers, nearly half (43%) had a further issue when trying to resolve the problem. Individuals were often unable to find the right company contact details or did not receive a response.