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I think the problem lies in this with the manufacturer of the wood, going by us suppling stuff to a customer the warranty is with the manufacture after like the month we buy something. So you can be at the mercy of them! If the installers were decent and knew what they were doing id say it isnt with them although the manufacturer might use that as a get out of jail which they tend to do sometimes sadly
konastab01
Some thoughts on this situation appreciated.
~15 of our engineered wood tiles (6mm oak top layer, concrete floor, fitted in the summer) have splits in the wood over ~40m² area. Probably about 3-5 bad ones. Hard to photograph but hopefully you can see... it's mainly splits and raises in the courser layers of grain. It's 2 issues really, 1) it's a new floor, 2) some of the issue tiles are in high traffic areas and we're worried about it getting worse or catching and hurting someone's foot.
At the time of install the floor fitters said they had to hammer some in pretty hard. They also said there were ones that were damaged which they threw.
They came over and had a look and said they would check with the seller/manufacturers on the finish and proposed to sand back / dig out the worst, fill, sand, and refinish.
seller wasn't helpful and just said they get them supplied finished and don't know what varnish/oil is used
They are finally coming back today to have another look. And will take some spare tiles away to try and match the finish. We're a bit worried about how easy it will be to match the finish. As they're parquet tiles having a few randomly with a different finish will look shit.
Does anyone have any thoughts or suggestions?
Where do folks thing the responsibility lies? Installers, floor suppliers, no one? Are there any steps we need to take to protect ourselves?