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Not surprising is it? Just look at the amount of Asos/Everi return parcels at your local Post Office/Tesco.
The decline of high streets/brick and mortar shops is nothing new, unless you're able to distinguish the products significantly versus online retailers, it's pretty much a lost cause.
Furthermore, as some others have pointed out, most are barely staffed, on minimum or zero hours contracts and can't even give you a proper answer when queried, pretty much no service, makes no difference to buying on line no in terms of the shopping experience?
coventry_eagle
it's not just online shops though is it?
the high street is looking pretty bare at the moment.