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Leshaches
I bought my dad a Seiko 5 watch from Amazon which had very poor performance out the box. It loses well over a minute a day. He was being polite about it till a few months ago. It's still within the warranty period.
I contacted service@seiko.co.uk some time ago and got no reply. I will try phoning again tomorrow, but is there something else I should be doing to get this thing to be serviced/repaired under the 2 year warranty?