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@Prole.
Has anyone got any experience of complaining to Ofcom or the Communications Ombudsman? BT should have paid me automatic compensation of £9.33 for total loss of service for 25 days, that was back in July. Not only have they not issued the compensation, they claimed their records showed that I did not have a complete loss of service (not true, my phoneline was in multiple pieces having been eaten by a rat) and claimed they could only offer me £51 compensation because of this. Is it best to speak to Ofcom or the ombudsman? Whats the best way of escalating it with my provider?