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@hazzelfrazzel sorry to hear you're having a stressful experience.
How much detail/info do you get from your solicitor? We're going through the process of selling and buying and don't really get a peep out of the estate agent (same one for sale and purchase #villagelyfe). Everything goes through our Solicitor who is incredibly pro-active.
Maybe its different for everyone but I don't really recall involving previous estate agents in anything apart from the earlier stages of the process.
andos-
I think estate agents insert themselves into the process to make sure they get their commission.
My solicitor refused to speak to the estate agents which they hated (they actually told me I should get someone else) but I told them tough, I wouldn't want my professional adviser speaking to them anyway.
aggi
Total first world problems, I know, but why is buying a house such a needless pain in the arse?
Through a chance encounter with the seller we both ascertained that the estate agent has been doing classic estate agent things (lying to both of us telling us the hold up is the other party, referring work to people they are friendly with, rather than professionals with a track record of doing things). I have tried very hard not to generalise and to give this estate agent my trust, but I've caught them telling barefaced lies to me. Then the local authority told us it'd take just under a month to return searches, but have just completely missed the deadline they set themselves with no apology, and no new deadline for when it'll be done.
I'm trying to just go with the flow and not stress, but the control freak in me hates how little is in my control, and the miser in me hates how many people are involved in the process who earn their slice seemingly without caring whether they do a good and honest job or not.