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  • My mum bought a heated electric throw last winter from Lakeland and it died within 12 months. She’s just come back from returning it where she was told they don’t make that model anymore and the new version costs £45 more.
    What are her consumer rights here? Is she not able to demand a replacement without having to stump up the extra cash?

  • I don't think you can demand one resolution over another, they don't have to replace it but they do need to give a refund if they're not replacing it

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