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  • Basically yeah. If I write on a customers bill 'cranks inspected' and then something happens, its my and my insurance companies £££ on the line, and the moral issue that comes with it.

    So most shops wanting to survive will just say 'can send to madison, and let them see, I know nothing....'

  • What's the repercusions from Shitmano if you say a crankset needs replacing when it's not actually showing signs of separation yet?

  • add in the notes that customer thinks it makes a noise or feels wonky? Surely they have to give benefit of doubt rather than return it? All things we voiced to the Madison rep...

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