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Thats good to know in advance, thanks. We had a lot of dropouts with VM lately so im going to use that as the basis of leaving. The other thing Ive said in the past is that I was moving out to a shared house that already has a VM contact so i wouldnt be needed the service.
Out of interest what modems do Zen give out for full fiber? When i was FTTC is was a Fritz!box which i loved.
spotter
I've recenter switched from VM to Zen.
Couldn't be happier. Fast, reliable (so far), the router supports Wireguard for me to connect to home server from out and about, static IP address, good good good.
The installation process was slick and took about two weeks from initial contact to packets flowing.
If you want to do it, then my advice would be to steel yourself for cancelling VM which was the only difficult part of the process and was like pulling teeth.
Make sure you call them at 8.01 am to avoid long hold queues. Stay polite but firm. Tell them that you are recording the call in case you need to provide it to the ombudsman. Tell them that you have already got a new broadband contract in place. I tried to refuse giving a reason for termination the first time I called and they hung up on me (after I had been on hold for over an hour!)
At one point I was tempted to say that I was cancelling due to a terminal diagnosis and I only had weeks to live, just to see if that made them actually shut the fuck up, stop two feigning system problems and just cancel the goddamn contract.
(There is an option to do it via post, which seems like it might be a good idea, but I assume you would just be sending a letter to an automated shredder.)