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The latest changes to the app are relatively good, you use it to submit photos (inside and out) when you unlock it. Has saved me from a couple of problems (along with taking loads of photos at the beginning and end of each booking).
An annual Rental Car Excess Insurance policy also helps, as I can avoid paying for the extortionate version that Zipcar provide.
The most annoying scam with dishonest Zipcar users is people damaging the car, then writing in the damage log (with a faked report number) but not actually ringing it in and owning up. It's then a random person in the future that ends up getting dinged, or Zipcar having to take the hit themselves.
Given I typically rent one of two or three local Zipcars each time I know the cars inside/out pretty well and am able to spot any new damage and calling it in even if it's written in the damage log - just in case. That's how I found out about this, I rang it in to confirm and they had no record of it.
People really are cunts.
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Greenbank
I'm a reluctant Zipcar user because they're a bunch of chancing crooks. But in central London, it's handy.
I report the slightest thing wrong with each car I pick up just in case I need to have the conversation where I have to say "to be clear, you'll see from my pick-up report that it was like that already". And best case is that it often results in credit.
It's rude AF to leave a dirty car or empty fuel tank for the next person. Honestly, some people.