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Ben689908
Hired a zipvan once to help a (now ex) girlfriend move flats. Only did it because the pick-up location was about 100m from the flat she was moving from. Never again.
The previous user turned up about 3 hours late, during that time, we kept contacting Zipcar and they contacted the user who kept telling them they were 5 mins away.
When they did finally get back they threatened me with physical violence and kept mumbling that when you hire a van anywhere else you have it for a day. However, he didn't hire it somewhere else. Cnut.