You are reading a single comment by @Greenbank and its replies.
Click here to read the full conversation.
-
We use Zipcars once or twice a week since getting rid of our car. I'd say it's been about 90% reliable, we've also had:
- Late returns (as mentioned above) or car just not there at all
- Car so low on fuel (you're supposed to leave at least 1/4 tank) that I was worried I wouldn't get to the petrol station 1/2 mile away
- Fuel cards missing 25% of the time - I don't mind, I pay myself and it takes ~2 minutes to submit a fuel claim and I get cashback or air miles out of it
- Dirty cars (internally) - again rarely an actual problem but it takes me time/effort to clean it so that the next person doesn't have a bad experience
I just get good at complaining to Zipcar and getting driving credits, makes it cheaper for me in the long run.
- Late returns (as mentioned above) or car just not there at all
Greenbank-
I'm a reluctant Zipcar user because they're a bunch of chancing crooks. But in central London, it's handy.
I report the slightest thing wrong with each car I pick up just in case I need to have the conversation where I have to say "to be clear, you'll see from my pick-up report that it was like that already". And best case is that it often results in credit.
It's rude AF to leave a dirty car or empty fuel tank for the next person. Honestly, some people.
Ben689908
Hired a zipvan once to help a (now ex) girlfriend move flats. Only did it because the pick-up location was about 100m from the flat she was moving from. Never again.
The previous user turned up about 3 hours late, during that time, we kept contacting Zipcar and they contacted the user who kept telling them they were 5 mins away.
When they did finally get back they threatened me with physical violence and kept mumbling that when you hire a van anywhere else you have it for a day. However, he didn't hire it somewhere else. Cnut.