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Did they remove it and take the rings off and clean everything? That's what they're supposed to do. Shimano has even given them 10 pages of instructions just for the cleaning. It's all in this Mapdec video which dubtap referred to https://youtu.be/HZLc3Ml4TXQ?si=wS6oIbstesAI50bg&t=352
How long does the inspecti0n take, and how much does the shop get paid for it?
I dropped my bike off at Balfe's on Friday evening and got a call back today. "Crankset is fine, you're good to go"
I challenged and said I'd experienced a fair bit of creaking over past few months, even after a full rebuild and new BB, response on the phone was: "oh. In that case we'll take a really good look tomorrow and get back to you..."