Broadband Internet & ISP Recommendations?

You are reading a single comment by @yafe and its replies. Click here to read the full conversation.

•

sohi

Nobody showed up today to fix the broadband, that's the second appointment they have missed.
I have cancelled now but they have a 30 day notice period and want to charge me another month
even though I haven't had any internet for 2 weeks now and they are not fixing it.
Should I block the direct debit even though they say not to?

•

yafe in reply to @sohi

You should be accruing automatic compensation after 2 days on an outage.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

•

sohi in reply to @yafe

Not surprisingly my provider is not on the list, I was hoping because it was a rolling contract
they would have some incentive to keep the customer happy but they couldn't care less.

About

Avatar for yafe @yafe started