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Are you still happy with Zen, I was with them a few years ago for FTTC in a different area and the customer service was excellent, but their reviews seemed to have dropped a bit now.
I just saw an openreach engineer outside and he tells me i'll have full fiber available in 2 weeks. I'm very keen to move away from Virgin
If anyone is planning to switch to Zen, feel free to PM me for a referral link and we both get a £25 voucher.
I switched a couple of months ago to their full fibre and it's been great so far.