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Howard
Anyone got any experience with using Consumer Rights Act to resolve stuff?
LONG story short(ish): we had a log burner put in, and the installer went rogue and put the flue pipe about .5 metres off our gable end (into our neighbour's property at head height). He says it's our fault because we trusted his drawing which was for 'illustration purposes only,' but it's the only flue I've ever seen look as ridiculous as this. HETAS (the regulatory body) wont get involved because it's technically compliant (fuck knows how), so now we're down to Trading Standards / Consumer Rights Act bollocks.
Installer says he'll sort it out, but for the princely sum of a full day's labour for his team (600 +VAT). Having already paid 4k upfront (their policy) for the full job, I'm loath to cough up more cash for what I think is a total bodge job.
Any advice welcome!