-
I think your trouble is going to be exactly what's wrong with it and how you are going to convince the relevant authority of that (particularly given the regulatory body says it is compliant) over what the installer says.
You'll probably need an expert opinion which is going to cost and then consider if it's worth it and the type of job the installer is going to do in the unlikely event that they are forced to do it gratis.
aggi-
That's what I'm worried about. I guess I'm mostly just gutted that we've paid a chunk of money for something we've wanted for ages and it looks nothing like what we (or our neighbours) expected. But hey... first world problems and all that.
Only other option now is to try get the neighbour to enter into some sort of easement agreement and call it quits.
georgert
Anyone got any experience with using Consumer Rights Act to resolve stuff?
LONG story short(ish): we had a log burner put in, and the installer went rogue and put the flue pipe about .5 metres off our gable end (into our neighbour's property at head height). He says it's our fault because we trusted his drawing which was for 'illustration purposes only,' but it's the only flue I've ever seen look as ridiculous as this. HETAS (the regulatory body) wont get involved because it's technically compliant (fuck knows how), so now we're down to Trading Standards / Consumer Rights Act bollocks.
Installer says he'll sort it out, but for the princely sum of a full day's labour for his team (600 +VAT). Having already paid 4k upfront (their policy) for the full job, I'm loath to cough up more cash for what I think is a total bodge job.
Any advice welcome!