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  • Anyone got any experience with using Consumer Rights Act to resolve stuff?

    LONG story short(ish): we had a log burner put in, and the installer went rogue and put the flue pipe about .5 metres off our gable end (into our neighbour's property at head height). He says it's our fault because we trusted his drawing which was for 'illustration purposes only,' but it's the only flue I've ever seen look as ridiculous as this. HETAS (the regulatory body) wont get involved because it's technically compliant (fuck knows how), so now we're down to Trading Standards / Consumer Rights Act bollocks.

    Installer says he'll sort it out, but for the princely sum of a full day's labour for his team (600 +VAT). Having already paid 4k upfront (their policy) for the full job, I'm loath to cough up more cash for what I think is a total bodge job.

    Any advice welcome!

  • head height

    Whose head???!!!!

    But in seriousness, when I looked at the regs some time ago when I wanted to dispel the idea at casa stevo, I think the distance from the wall is 3x the diameter of the pipe, but only if the pipe is uninsulated and if the wall is covered with/made from combustible materials. A quick google shows plenty of examples where the stand off is less than half of what they fitted yours at. Doesn't even look like they were trying to get around fascia overhang either.

  • Whose head???!!!!

    Haha! A 7ft cousin?!

    But yes – this is my main argument. And it's twin wall insulated pipe, so can be 70mm from the wall. We're at about 270mm. Conventional flues don't look like this unless there's an obstruction to navigate around. which there isn't.

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