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CRA, section 11, goods must be as described. Section 8, goods (and services) must be of a satisfactory quality.
For a claim, you can make a claim using MCOL for the whole lot, on that basis, and have them argue it in the county court.
Make yourself familiar with the pre-action protocols first though (there are few guides you can buy for a few pounds), as county court judges want to see that other avenues for agreement have been exhausted first.
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What specifically is your concern? If it is incursion into your neighbours space, and/or height of the flue from floor level, then both of those would appear to be in the text notes (which might be considered separate from the drawing). Was there a written specification or did sheet A.04 comprise the specification?
I'm not familiar with HETAS, but if they consider the installation compliant but you aren't happy then does that imply your concern is outside HETAS' remit? If so, is there another body you can refer to? Is there another installer that you could ask for an opinion?
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head height
Whose head???!!!!
But in seriousness, when I looked at the regs some time ago when I wanted to dispel the idea at casa stevo, I think the distance from the wall is 3x the diameter of the pipe, but only if the pipe is uninsulated and if the wall is covered with/made from combustible materials. A quick google shows plenty of examples where the stand off is less than half of what they fitted yours at. Doesn't even look like they were trying to get around fascia overhang either.
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I think your trouble is going to be exactly what's wrong with it and how you are going to convince the relevant authority of that (particularly given the regulatory body says it is compliant) over what the installer says.
You'll probably need an expert opinion which is going to cost and then consider if it's worth it and the type of job the installer is going to do in the unlikely event that they are forced to do it gratis.
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External flues always look shite. Is it this far out to clear an overhang on the roof?
Assume it’s twinwall?
Sorry read above. Installer is a cunt.
Mistake here was paying them in full before resolving any issues I suspect.
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Your neighbours are partially at fault for agreeing tbh. They should have said no and the installer should have suggested running it internally. your property forms the boundary and anything attached will encroach on their property and you will never be able to please them.
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NotThamesWater
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@georgert
Anyone got any experience with using Consumer Rights Act to resolve stuff?
LONG story short(ish): we had a log burner put in, and the installer went rogue and put the flue pipe about .5 metres off our gable end (into our neighbour's property at head height). He says it's our fault because we trusted his drawing which was for 'illustration purposes only,' but it's the only flue I've ever seen look as ridiculous as this. HETAS (the regulatory body) wont get involved because it's technically compliant (fuck knows how), so now we're down to Trading Standards / Consumer Rights Act bollocks.
Installer says he'll sort it out, but for the princely sum of a full day's labour for his team (600 +VAT). Having already paid 4k upfront (their policy) for the full job, I'm loath to cough up more cash for what I think is a total bodge job.
Any advice welcome!
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