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https://forum.chuwi.com/t/chuwi-bios-firmware-hi10-x-n4120/39942/54
https://forum.chuwi.com/t/fail-sound-card-and-ram/39880
Seems like it was caused by a system update that can be fixed by flashing the BIOS with a (new?) version ... tread carefully, you don't want to brick it.
Is hers also showing as 3 GB rather than 6 GB of RAM?
exteroceptive-
Thanks, you've nailed it! Thank you so much! 0/10 for me not finding this in the Chuwi forum. This machine has the boot msg in Chinese and the 3GB RAM error, so I'm going to risk the download here https://forum.chuwi.com/t/chuwi-bios-firmware-hi10-x-n4120/39942/52?u=nickh Fingers crossed. I hope the BIOS flashing procedure is simple enough for me.
Edit: or I could leave it and hope the fix is included in a firmware upgrade in Windows Update some day? Flashing the BIOS looks hair-raising. Or is it just a simple matter of a few steps with a memory card in a USB slot?
nick_h.
I agree but I'm not rich enough. She's elderly and not rich either. She needs her speakers for video calls for all her community volunteering. Please somebody just bung her a few quid. I've fixed so many problems like this over the years. Fucking nightmare. I was forced to learn this crap in the IBM DOS era. I've never been defeated before. Why did she have to buy the cheapest Chinese tablet from a home shopping catalogue company? It doesn't even have UK keys. The manual is 1 page.