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I agree but I'm not rich enough. She's elderly and not rich either. She needs her speakers for video calls for all her community volunteering. Please somebody just bung her a few quid. I've fixed so many problems like this over the years. Fucking nightmare. I was forced to learn this crap in the IBM DOS era. I've never been defeated before. Why did she have to buy the cheapest Chinese tablet from a home shopping catalogue company? It doesn't even have UK keys. The manual is 1 page.
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https://forum.chuwi.com/t/chuwi-bios-firmware-hi10-x-n4120/39942/54
https://forum.chuwi.com/t/fail-sound-card-and-ram/39880
Seems like it was caused by a system update that can be fixed by flashing the BIOS with a (new?) version ... tread carefully, you don't want to brick it.
Is hers also showing as 3 GB rather than 6 GB of RAM?
I'd be tempted to give up and buy them a new tablet. Life is too short
(I have worked in IT for 27 years banging my head against walls fixing things exactly like this)