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I agree but I'm not rich enough. She's elderly and not rich either. She needs her speakers for video calls for all her community volunteering. Please somebody just bung her a few quid. I've fixed so many problems like this over the years. Fucking nightmare. I was forced to learn this crap in the IBM DOS era. I've never been defeated before. Why did she have to buy the cheapest Chinese tablet from a home shopping catalogue company? It doesn't even have UK keys. The manual is 1 page.
I'd be tempted to give up and buy them a new tablet. Life is too short
(I have worked in IT for 27 years banging my head against walls fixing things exactly like this)