• @musa as a few messages up

    You need to start the leaving process before they'll give you a proper offer
    It's 30 days notice and they'll pester you to stay a few times. Find out the cheapest option you can get from uswitch, hotukdeals or similar and then tell Virgin you're leaving. Wait til they call you to persuade you to stay etc.

  • Or do as I did and literally leave and sign up as a new customer (in wife's name) Ended up having the new service start 5 days before the end of the last one and the guy who came acted like it happened all the time and just switched the equipment over with no hassle.

  • yeah I read that earlier - already got the offer via the leaving process route
    funnily enough - dont see much offers via uswitch. - new customer price is what they are offering me albeit 50p more

    saw an offer earlier but it went after an hour when I refreshed the page

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