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You need to start the leaving process before they'll give you a proper offer
It's 30 days notice and they'll pester you to stay a few times. Find out the cheapest option you can get from uswitch, hotukdeals or similar and then tell Virgin you're leaving. Wait til they call you to persuade you to stay etc.
I was on £35 for the 500mb, no tv or phone. and £16 with O2 for ~60GB data, unlt calls/textsthen the volt bundle thing bumped the internet to the 1gb package and doubled the mobile data for no extra money
it recently went up to £42 for t'internet and the mobile price up a few quid too, so I guess I'm at about £60pm for internet and phone (at least until CF next month)
Bad luck. They have a map showing they're "in" Ealing, but I guess actual coverage is street-by-street.
They were "in" Hammersmith & Fulham for a while before I was able to switch at the start of the year.