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ian(conker)
This is a common experience with any cargo that uses suspension forks, none of thrm are upto the job IME. Catastrophic play developing within 600 miles in some cases. But usually wobble on till around 2000 miles until the movement gets so bad folk finally look at changing them. Tern, R+m and Ua all use similar fork and all give their excuses when you go looking for a replacement beyond warranty period.
Having a fork is a nice idea on a family orientated bike and advise would be get the fork lowers off and have it greased with fork /suspension grease on day 1 when the bike is new. Then strip and regress every 6 months of regular use, or 1000 miles, whichever happens first. If you do that they will last much longer, bushs will still wear but the stanchions won't be eaten through with corrosion and physical wear!