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Yeah. I guess it's a good lesson in the advantage of using someone who also supplies. However, the alternative company who supplied and fitted was a good £3k more (i.e. >£13k).
The counter is that they disregarded some tiles, so they were doing QC along the way.
Overall I'd probably recommend the fitters but wouldn't recommend our wood supplier. In fairness though, by the time we came to purchase the wood, it was incredibly hard to find engineered tiles with >5mm wood top layer in stock anywhere. So they were basically the only choice.
hugo7
Now you've said you supplied it, they seem to be going above just fitting it which is decent.