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konastab01-
Yeah. I guess it's a good lesson in the advantage of using someone who also supplies. However, the alternative company who supplied and fitted was a good £3k more (i.e. >£13k).
The counter is that they disregarded some tiles, so they were doing QC along the way.
Overall I'd probably recommend the fitters but wouldn't recommend our wood supplier. In fairness though, by the time we came to purchase the wood, it was incredibly hard to find engineered tiles with >5mm wood top layer in stock anywhere. So they were basically the only choice.
hugo7
Floor fitters came over. A bit defensive and annoyed. But they're Italian, so you've always got to allow for that.
They acknowledged that some had defects when fitted, but "what can you do"? (lol) They're going to check with the manufacturers on the finish and are proposing to sand back / dig out the worst, fill, sand, and refinish.
Something that had completely passed me by is that lots have already been filled by the manufacturer, but they use a contrasting black filler.
Overall it seems like a satisfactory result, given they could of said; "fuck off, you suplied the wood take it up with them."