• Into the fourth week of no full fibre internet connection due to an issue with the external cabling. The issue is effecting multiple houses, therefore openreach have sent multiple engineers to assess the same issue even though the first engineer seemed to have diagnosed the issue, but then had to get a survey team back to site to work out how to reinstall the line. In the mean time openreach have kept on sending engineers to site at various ISP's requests even though the issue has been progressed beyond their skillset. BT insisted on sending one to my house, then cancelled on the day and had to pay me compensation, then the next day two openreach engineers turned up without notice to carry out the installation survey.

    I work from home and don't have an office any more so I've had to buy a new phone to tether off and had two of the most unproductive weeks of my life over the first fortnight.

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