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Fully Charged are ok, they're been quite helpful with our UAs at work. They're not the easiest to get hold of or the most communicative though. For what it's worth, I manage our fleet of Urban Arrows at work and they're brilliant. Even lugging a trailer and weighing 200kg+, they need so little maintenance. I've got absolutely no experience with the Load75 so probably not that helpful as a comparison though!
some might say get UA as suspension is more maintenance but then again you cant do anything on these bikes at home; and that is why i want to swerve you away from Fully Charged
I would consider the GSD/HSD too.