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I’ve not had any issues with US builders…had firefly in past and currently have crumpton and recently lucky enough to get a ti Sturdy. Absolutely worth the money and Toms comms were spot on in terms of managing expectations of delays, parts and when he’s not happy with QC he tells me the delay. Couldn’t ask for more
Pedalling_gear-
That’s the thing about good service. Delivering your product is the basics of service, good service is a communications exercise, warning of delays and complications. It’s being proactive so the customer is not calling to complain or chase up. Piss poor service is delivering unworkable products, telling lies, avoiding customers, failing to warn about delays, making undeliverable claims about products and then blaming the customers, and complaining when they become angry and dissatisfied.
dancing james
Which builder did you meet with? I wholeheartedly recommend Seven. Absolutely fantastic to work with. No candy paint, but having now had three of them, the frames really are brilliant.
David Kirk, also fantastic. Didn't end up going through with my order but very good guy and a legend of a framebuilder.
Pursuit Cycles/Carl Strong also have a very good reputation.