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I already posted this but will post my recommendations for reliable and friendly framebuilders in the uk.
Winston vaz is really friendly, professional and affordable. He has 40 yrs experience in building.Mr. Richard hallett is friendly and very reliable, always happy to talk things through with customers.
Lee cooper in coventry is also very good.40 yrs experience.
Limit bmx in norwich is very good.
Geoff roberts in sussex is good. 30ish yrs experience.Mr kevin winter in Ferryhill, is also amazing. Very attentive, listens and does very gd paint. 30ish yrs exp
Six four frameworks in london, adrian is very friendly too. 40ish years exp.
There are others but these are the ones I can vouch for.
I read a survey of framebuilders asking about their finances and I am starting to suspect that this is the case. Perhaps Matt and Caren had problems unique to the way they ran the shop that caused them to go under but it probably is more fragile than I imagine.
I did put down 50% of my frame's price, but that does mean there was 50% in it for them if they finished building it. Even if this was financially costly to me (and I'll be OK, it stings but in the end this was a luxury purchase and I budgeted for it) I can't imagine this situation is profitable at all to the folks at Isen. I definitely feel hurt by the lack of communication and not getting my dream frame but it's also hard to not feel for them as well.
I guess in the end I learned an expensive but important lesson about counter-party risk. Or made a sizable donation to a few people unfortunate to be living in the UK economy right now. In any case, I don't see any point in dwelling on it or getting angry. I met with a framebuilder where I live in the US and, apart from being a little burnt out on the custom thing, they just didn't speak to me the same way Isen did and I'm not sure anything will.
I'll probably order a Canyon.