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If you found out you’d overpaid after you closed your account would you assume that they should keep the extra?
No I wouldn't. They are a service provider, I am a customer. These relationships are not equal.
Wrote to the ombudsman, and a mere week later, have now received an offer to clear my account. Incredible how fast these arseholes move when threatened.
georgert
If you found out you’d overpaid after you closed your account would you assume that they should keep the extra?
If they can explain the error and it makes sense then I’d agree to pay.