I believe the last paragraph is key though.
If your payment is processed and you get an email saying the goods have been dispatched then the goods are yours.
There would be a question of what constitutes dispatch. Is it when the IT system markers the order/shipment as despatched, when the lorry pulls away from the docking bay or when it leaves the warehouse perimeter? In reality once it’s on the lorry or in a load preparation area it’s not coming out unless its diamonds or gold.
Well they had emailed me to say that it had been dispatched…
It’s extremely annoying and very inconvenient, but is there any value in pursuing them about it? I think it’s probably just a quick route to more annoyance
I believe the last paragraph is key though.
If your payment is processed and you get an email saying the goods have been dispatched then the goods are yours.
There would be a question of what constitutes dispatch. Is it when the IT system markers the order/shipment as despatched, when the lorry pulls away from the docking bay or when it leaves the warehouse perimeter? In reality once it’s on the lorry or in a load preparation area it’s not coming out unless its diamonds or gold.