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There are technical restrictions/limits about where the meters can be placed/replaced in relation to the property. The most common ones are gas and elec meters too far apart on the same property (they need to talk to each other), or meter boxes being more than 5m (ish?) from where the IHD will be. Does make it a bit of a pain for flats where often the elec cupboard is in the flat, but the gas is downstairs and outside in a box with all of them together for the property as it saves in copper pipe work from the mains supply.
Worth asking why they are refusing (if it’s just communal space that does sound odd, but maybe needs management company/building owner permission?), they may be making assumptions based on incorrect knowledge of the property. Suppliers are targeted on installs by OFGEM with fairly hefty financial penalties for missing targets so it’s unlikely they would be refusing to install without good reason.
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C4r1s
Scilly.Suffolk
Octopus won't install a smart meter, because I "live in a flat with a meter in a communal area (i.e not in your own flat)".
Does anyone know if this is an industry standard, or do different suppliers take different approaches (a quick Duckle wasn't useful and I don't have the will to try calling)?