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MCamb
@ItsHuddo
It's not so much the piss-taking, we are wise to that and don't stand for it. A bloke brought his Colnago in for "just the cables" but it needed a new shifter, chainring, chain and mech hanger. We told him before we started the work, he said it was akin to ordering food at a restaurant and the chef coming back and saying you can only have the steak if you also have starter and main.
I said it was more like a surgeon operating on you to remove a cyst, and finding a big cancer in there. Do you want him to sew you up and tell you about it, or just remove it?
I was thinking more from a kinda marketing perspective, we want people to book in for the service they need. TBH I'd rather do it fairly with timers on the labour time taken, but people like certainty more than value.