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No that’s exactly what I enjoy about doing this, the interaction with customers and getting to know their preferences, that’s why we’ve very much channelled our efforts into the bricks and mortar and wholesale relationship side of things. If I had more direct contact with mail order customers like I do with you then I’d find more enthusiasm for it.
I’m really happy with concentrating on our local market-share which I can directly influence by making people really nice cups of coffee which they tell their friends about. Going bigger online means getting into the world of twatspeak marketing and SEO and all that, and frankly I haven’t put myself through the stress of getting to this point to start giving myself avoidable hateful tasks.
That being said these 3rd-party sellers are out there and if it’s reasonably hassle-free, provides a decent bit of revenue and gives us a bit more national spread then it’s worth a go. Emphasis being very much on the hassle-free bit.
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Stevethecoffee
@dancing james
I have a go to coffee source and just bother them with a "re-up time" email when needed. If I am away from home and like a coffee I might buy a kg to take home, but it is a rare occurrence.
@Stevethecoffee for many years you have consistently sent me great coffees, you know what we prefer and we are have never felt the need to go elsewhere. We cant be arsed with small bags of beans as it usually takes 2-3 shots at least to dial in weight and grind size and it becomes too much of a faff. So bitd when we used hasbean i had a double or triple subscription so I got a decent amount of each bean. But consumption varied, some months I ran out, others I had too much. Hence why we now order on demand 3x1kg bags, and by the time we start the final bag we re-up so the next batch have degassed.
We really appreciate the personalised service - but I am aware its probably a ball ache for you as it isn't automated or predicatble.