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@Brun
I was finally switched to Octopus from Bulb a couple of weeks ago. Emailed them regarding the fact that my smart meters had been offline for over a year and got a reply within the hour.
Sadly, the very predictable response was that they would 'request a reboot', which is what Bulb had already attempted several times with no success. Emailed back asking what else could be done and haven't heard a thing since.