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Had a similar experience with them after buying a bag of their new decaf filter roast. Live a stone's throw from the roastery and the beans took 4 days to arrive.
On the coffee, doesn't seem to be anything special. It's Brazilian instead of Colombian beans, which might be why. Much prefer the Dark Arts decaf so far, but need to spend a few more brews dialling it in perhaps.
exteroceptive
We get Square Mile Red Brick delivered and it comes in a nice long flat letterbox compatible box (which you may well have experienced by now).
Only annoying thing is they use Royal Mail. Their roastery is down the road from us in Walthamstow and it goes out to Romford, then back to our local delivery depot, then out for delivery. Then because they send it on RM 48 and that's unreliable we get told it will be delivered by 3pm on a particular day, then it doesn't come (happened yesterday).
I am going to feed this back to them as otherwise their service and beans are very good.
We ended up buying £2.59 Lidl Colombian whole beans last night (227g) as a stop gap, I may post a little review of these as on first impressions they seem incredible for the money. Obviously you can't compare but a 350g bag of Red Brick is £13.