-
We had rats in our rental and no one would respond, so I found as many people with fancy sounding titles who worked for Acorn Estates on Linked In and sent them all an email (it helped they used a standard first name dot last name @ email address) with the title 'Rats crawling over children in the night - is this acceptable?' and got a number of helpful replies the next day.
-
Yep. They never sent me contract confirmation, totally lied to me about my line speed potential and the tone of voice of every person I spoke to had me fuming; they were demeaning, condescending and practically scoffing at my impertinence for asking to end the contract. It took several calls to convince them I was in no way to blame (BT confirmed to me that the download speed was impossible with my line connection) and that TalkTalk should reimburse me for the three months I’d already paid and write off the £120 early cancellation fee.
-
well just 6 months after i cancelled my service talk talk have finally called me to discuss all the errors made at their end. my spamming numerous social media platforms seems to have worked and probably the letter to the ceo too
they have cancelled all outstanding fees, have called off the debt collectors, have restored my credit rating and hopefully will be refunding me my january payment ( can't say i'll be holding my breath for that one )
kick up a fuss mail the ceo spam their social media and it seems like they'll take some action
i'm shaking here, the relief it's all sorted is palpable
still a bunch of cunts though
-
and typically i was using an old burner phone so they didn't get my current mobile number on their records and three minutes into the call the bloody phone went dead. i spent the next 5 mins going " oh no oh no fuck fuck fuck "
plugged it back into the charger and they did call back fortunatelythought i'd blown it ! after waiting so long
-
yup mailed her with a complaint
it might have helped light the fire under their customer services deptand then there is this report today
https://www.theguardian.com/business/2023/apr/19/telecoms-firms-accused-of-overcharging-landline-only-customers-by-200mA trio of telecoms firms have been accused of overcharging hundreds of thousands of landline-only customers by almost £200m, according to research.
Economists at Fideres argue that almost 600,000 UK landline-only customers have been charged “excessive” prices since 2009.
Talk Talk are one of them, quelle surprise
-
talk talk were the worst rated broadband provider in the Which? provider survey
-
Can very much relate to this. 5 or 6 years ago I moved into a basement flat and the internet wasn't working, so I called Talk Talk.
Naturally, the basement was nigh on impossible to get a phone signal in so I had to ring them outside. Called up and was told, "we need to run the diagnostics over the phone". When I explained that we couldn't do that because it was a basement flat they just repeated "but we need to run the diagnostics" ad nauseam.
I asked them to send someone out to look at it and was told, that'll be a £100 fee if we can't run the diagnostics first. When I refused to pay because it seemed to me that living in a building with poor signal was probably relatively common and penalising a customer for that was grossly unfair,
they hung up.This process was repeated every day for weeks; I felt like Josef K. Eventually, I took the same route as you and caused a stink on social media and emailed senior executives and lo and behold they fixed it immediately.
The worst company I've ever dealt with and the broadband is dreadful even when it is actually 'working'.
-
A related tale of nonsense from BT.
My mums partner has their account so BT will only speak to him. He has dementia (early days) so asked us to deal with the TV and phones not working on his behalf. They wouldn’t speak to us without going through all sorts of security with him (understandable to a point) but the questions they asked “how much was the last bill?” etc. he couldn’t answer. We asked what adjustments they make for customers with dementia or any other disability that made their standard approach unreasonable but got a very much reading from a script “computer says no” answer.
Ringing back several times we managed to speak to someone who was prepared to help/go off script - turns out that the issue wasn’t in the house but external and they will send someone round to sort it out.
So looks like a resolution in this case but what about the undoubtedly countless others? I guess not a worry for the company as the direct debits pour in regardless.
hippy
dbr
RodSaetan
5hedfullash1t
CanonAxe
returnofthestaff
Big_Ted-
Post a reply
About
Talk Talk are a bunch of cunts.
Posted by
@dicki
Not the band
I cancelled my Talk Talk broadband and phone last year, 9th Nov 2022. They are still charging me. Luckily I cancelled my Direct Debit in Jan so no extra cash has gone out of my account. I have had conversations with them about this. I have been trying to get someone to sort out the issue since January have had 5 promises that they will get someone to contact me and resolve the issue ( their fault 100% and I have a screen shot of them admitting they are at fault ) still they charge me.
Does anyone know a person or the e-mail address of someone Senior within the company who I might raise the issue with, as their help desk / chat bots / customer service / social media teams have done fuck all for 4 months to assist me.
I am loathed to spend any more of my money contacting them and want to give them a bit of a kick up the arse.
e-mail address of CEO / CFO / Operations Manager / PA to the CEO that kind of thing.
And might I just add DON'T FUCKING USE TALK TALK it's like the Hotel California
You can check-out any time you like
But you can never leave!"