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They don’t have a complaints procedure...I’m going via the BVRLA. They’re members
Seems odd...
As a member of the British Vehicle Rental & Leasing Association we pledge
to provide for our customers:
¤ An effective complaints procedure
Citation: BVLRA code of conductNot so much members as absolute tools🙂
gbj_tester
Ben689908
Zipcar update.
I called and asked how to make a complaint.
They don’t have a complaints procedure, apparently, and I should just email the email addresses which I have already been emailing.
So this morning, I asked to speak to the CS bod’s manager. They will call me back within 48hrs. Fine.
I get to work, check my emails and the manager has responded via email.
Lip service.
“Please be advised that complaints need to be communicated at all times by email… this email address blah blah…” “Thank you for your complaint, we’ll review it and learn from it to improve our Customer Service”
So you can guess which email address they advised. And clearly nothing resolved.
So I wrote back (no phone number obviously). Basically:
I’m not bothered about your learning. I want the charge removed.
I don’t believe the matter is being treated genuinely seriously.
They have until Friday to convince me otherwise.
After that, I’m going via the BVRLA. They’re members and there’s a Code of Conduct. And a proper complaints procedure.
Honestly Zipcar must be a huge company and yet they operate like one of these 10-bob millionaire startups that think they don’t need proper HR and sick pay.
Fucking amateurs.