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Honestly Zipcar must be a huge company and yet they operate like one of these 10-bob millionaire startups that think they don’t need proper HR and sick pay.
Fucking amateurs.
They are far from it. They are very clever and know the law inside out. They will know exactly what they can get away with. They have very carefully calculated the implications of doing nothing and I would expect have a pretty good idea of the number of complaints that just go away if they ignore them long enough.
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There's a zip van parked near my house that started sounding its horn at random times of the day and night.
Not even being a member made it even harder to complain. Finally got some form of response when I told them I'd be reporting them to the police each time it happened for sounding the horn whilst stationary and sounding it at night.
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They don’t have a complaints procedure...I’m going via the BVRLA. They’re members
Seems odd...
As a member of the British Vehicle Rental & Leasing Association we pledge
to provide for our customers:
¤ An effective complaints procedure
Citation: BVLRA code of conductNot so much members as absolute tools🙂
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Jonny69
aggi
gbj_tester
@Ben689908
Zipcar update.
I called and asked how to make a complaint.
They don’t have a complaints procedure, apparently, and I should just email the email addresses which I have already been emailing.
So this morning, I asked to speak to the CS bod’s manager. They will call me back within 48hrs. Fine.
I get to work, check my emails and the manager has responded via email.
Lip service.
“Please be advised that complaints need to be communicated at all times by email… this email address blah blah…” “Thank you for your complaint, we’ll review it and learn from it to improve our Customer Service”
So you can guess which email address they advised. And clearly nothing resolved.
So I wrote back (no phone number obviously). Basically:
I’m not bothered about your learning. I want the charge removed.
I don’t believe the matter is being treated genuinely seriously.
They have until Friday to convince me otherwise.
After that, I’m going via the BVRLA. They’re members and there’s a Code of Conduct. And a proper complaints procedure.
Honestly Zipcar must be a huge company and yet they operate like one of these 10-bob millionaire startups that think they don’t need proper HR and sick pay.
Fucking amateurs.