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  • Getting a full suite of new windows for our house installed next week, queue much excitement and feeling of future warmth and soundproofing.

    However we've just been asked to pay the full cost upfront before installation. Seems a bit unusual to me? We obviously paid a deposit a while ago for this purpose. It's with Wandsworth Sash Windows so I'm sure it'll be legit but it just seems a bit off to me to ask for everything before any work has been done to our property. Am I being unreasonable? They've threatened to cancel the installation next week if its not paid immediately.

  • They've threatened to cancel the installation next week if its not paid immediately.

    I mean, if the windows are bespoke to your property, that would be a very silly thing to do as it would leave them with a load of unusable stock.

    Agree with @skinny - what does the contract say?

  • Just checked, unfortunately the contract does say that full payment must be made at installation. So I guess I'd better pay up and hope for the best..

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