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hippy
I wonder what response one would get when describing this booking experience (legal requirement to get bike and person on the same train, with no ability to ensure such a thing) to ever more senior members of the companies responsible.
Presumably the booking personnel on the phone are like "yes sir / madam, that is just the way it is."
What would a middle manager responsible for the booking system say?
What about an in house lawyer?
Or the CEO?
At what level would you get a "No, no, no that can't be right, let me look into that because it sounds mad."
And how do I get sat next to that person at a dinner, or on a train?