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can now feel the floorboards below in each bedroom,
That sounds like you have cheap underlay. I noticed this when we had ours replaced. I was that thick rubber stuff and we opted for the next level down which was the thick foam. Noticeably worse even though we went from old to new.
Also the underlay the removed was thick kinda rubber material and think they’ve whacked in something much less dense
Sounds about right. Do you know they removed it? Eg did you see it, or see the skip? You can just lift up a discreet corner to check. But unfortunately if you didn't spec a specific underlay I'm not sure you have much recourse there.
Also worth pointing out that in pic2 it looks like this carpet is lower than your old carpet. This could be because a. The underlay is thinner, b. The carpet is thinner, c. a. and b.
On the actual laying job, TBH it looks fine to me.
hugo7-
We weren’t given a choice of underlay and if they had done a better job and taken more care I might not have noticed/been bothered. If it means paying a bit more for underlay then fine but let us know that or if there were issues with the floor then let us know as we have builders on site etc. they came in and smashed it out as quick as possible, did a poor job imo.
Tenderloin
We’ve had new carpets fitted - which looks like it was done as quickly as possible. It wasn’t cheap but as well as this I can now feel the floorboards below in each bedroom, there are squeaks and floor doesn’t feel level. They also didn’t fit any of the doors back so we had to do that. Am I wrong to suggest that I don’t pay the 2nd half of the money until it is completed to a satisfactory outcome? Also the underlay the removed was thick kinda rubber material and think they’ve whacked in something much less dense - would that seem likely?