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Snippet from their email:
Windows Vista, Windows 7, Windows 8 and Windows 10
Go to Computer or This PC
Open your Local Disk (C:) drive
Go to ProgramData
Open the Garmin folder
Delete everything inside the folder
Restart your computerYou can then reinstall Garmin Express to ensure you are using the latest version by following the steps below:
Click http://download.garmin.com/omt/express/B/GarminExpressInstaller.exe
Click Run
Accept the Terms and Conditions and click Install
Click Launch
My Garmin wants to do some updates. I've connected it but it just gets stuck at 'Preparing Device for Software Updates' for hours on end. Anyone had this / any fix?