They are free to do whatever they want. I see no basis whatsoever to ask for a discount if the surveyor has just been busy and not quite turned it around in the timeframe normally provided.
Im sure an apology and a thorough survey together with answering any follow up questions will be fine.
I absolutely hate the sharp elbowed culture of chipping people at the drop of a hat and for the most spurious of reasons.
I agree with this, but it also get very frustrated when people run companies and can't communicate with customers. As simple email apologising for and explaining the delay would go a long way.
They are free to do whatever they want. I see no basis whatsoever to ask for a discount if the surveyor has just been busy and not quite turned it around in the timeframe normally provided.
Im sure an apology and a thorough survey together with answering any follow up questions will be fine.
I absolutely hate the sharp elbowed culture of chipping people at the drop of a hat and for the most spurious of reasons.