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  • They are free to do whatever they want. I see no basis whatsoever to ask for a discount if the surveyor has just been busy and not quite turned it around in the timeframe normally provided.

    Im sure an apology and a thorough survey together with answering any follow up questions will be fine.

    I absolutely hate the sharp elbowed culture of chipping people at the drop of a hat and for the most spurious of reasons.

  • I absolutely hate the sharp elbowed culture of chipping people at the drop of a hat and for the most spurious of reasons.

    This. So much this.

  • I agree with this, but it also get very frustrated when people run companies and can't communicate with customers. As simple email apologising for and explaining the delay would go a long way.

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