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  • have you paid them yet? mine didn't get back to me for a couple of weeks as he was essentially waiting for me to get in touch with him to pay - but at the same time hadn't even told me he'd done it (the survey!) and was awaiting payment...

  • Ask for a discount for the delay, request complaint form as it is black and white in the T&C’s and leave a serious review in their social media, facebook or Google page… that usually focuses minds and gets the results, just be ready to be less polite than usual

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