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I've had mine for a while but never that problem. Is this straight out of the box? Have you had the battery connected to the bike.
I can say that the backup and warranty have been great. I bought from Brompton Central Covent Garden and they've sorted me out a couple of times. Mine's had a battery, controller and motor replaced.
New Brompton electric, battery won't charge, flashing red light on charging brick.
Any ideas, faulty battery maybe?
Been in touch with retailer; really would like to keep it!